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Technical Product Consultant (m/f/d)

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Hamburg / Remote
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Full-time
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Your mission

Our Heyflow application is a cool and easy and fun product to use. Yet, it is normal that clients and customers still have questions about functionalities or need consultation in certain areas and corners of the product. You collaborate with our high priority customers to fully customize Heyflow to their needs: There will be requests, questions and fixes you can take care of all by yourself!

  • First things first: You troubleshoot and diagnose customer technical issues. By clustering, prioritizing and codifying, you get a good understanding of what challenges customers are facing.

  • You also function as an implementation consultant: If there is a request from an Enterprise client for CSS or JavaScript code, you can and will implement custom code lines as an additional service on demand.

  • Since you will be part of the Customer Success team, you will mentor and teach and train the team about technical topics and matters around our product in order to enable them to take over small technical issues as well.

  • You are an interface to the product and use the customer’s voice in order to develop the product into a direction where their needs are satisfied.

Your profile

  • Your professional background means much more to us than a university degree. If you already worked in a similar role as an Implementation Manager or Technical Account Manager, you will be doing just great.

  • You are very familiar with Software as a Service and requirements that come with it, such as creative solution orientation or complex troubleshooting.

  • Besides being a technical expert, you understand and analyze customer’s needs and goals and challenges and therefore bring excellent customer support and orientation to the table.

  • Communication is key for every role at Heyflow. It will make your and our lives very easy if you like working together in teams, with Stakeholders, and cross-functional mates.

  • Speaking of communication: We are an international team and speak English with each other on a daily basis, and so will you. Customer-facing languages are German and English, so both skills will need to be on a very good professional level.